Scheduler

Job Description

Schedules appointments for patients by telephone, online or in person by performing the following duties.  Interviews incoming patient or representative and enters information required for registration/admission into computer. Variable shifts.

Responsibilities

• Obtains specific information from patient or significant other such as age and insurance coverage
• Enters correct appointment date and time in scheduling system
• Reminds patient of appointment
• Informs patient regarding necessary payment and/or required documentation (HCAP/Tax Forms)
• Provides printed copy to physician’s office upon request
• Maintains all specialty clinic scheduling protocol
• Maintains scheduling module and makes recommendations on changes or improvements in process
• Fills vacancies by rescheduling patient(s) when appropriate
• Compiles data for occupancy and census records
• Receives payments on accounts
• Obtains signed consent from patients for billing purposes
• Places records and blank history sheets in order and files them in folder
• Tallies numbers of outpatients entering each day of the week
• Verifies insurance, explains procedure to patient
• Calls insurance companies
• Documents referral and authorization information
• Initiates utilization review
• Explains Hospital regulations such as visiting hours, payment of accounts, and scheduling of charges
• Gives general information about patient services
• Reviews Patient Rights and Responsibilities
• Reviews how to report patient complaints, concerns and compliments
• Reviews advanced directives with patients
• Opens cashier drawer, balances cashier drawer and closes cashier drawer.

Education and/or Experience/Certificates                                                         

High school diploma or general education degree (GED).  At least one (1) year of experience working in registration or billing of a healthcare setting preferred.