Revenue Cycle Manager

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage credit card software
• Complete PCI compliance
• Enter all physicians in HMS
• Post all payments received via online cc payment
• Prepare all cashiering drawers for deposit
• Log responses to all returned statements
• Upload all new physician information to Healthbridge
• Set up all staff for cashiering access
• Run all reports for offsite productivity
• Manage recurring patient report monthly
• Enter POI charges daily
• Set up all new service codes in HMS
• Assigns workers responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications.
• Establishes credit limitations on customer accounts and handles special credit arrangements and deviations from standard terms of payment.
• Assigns responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills.
• Establishes and updates customers’ credit activities.
• Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
• Coordinates with others, including personnel in company branches and credit card companies, to exchange information and update controls.
• Submits delinquent accounts to attorney or outside agency for collection.
• Compiles and analyzes statistical data to report quarterly credit balances for all Medicare provider numbers.
• Assists management in the formulation of business office and credit policies.
• Sets up access for all staff for Cashiering, Virtual Merchant and Passport.
• Creates and maintains all templates for Outreach Scheduling.
• Maintain PNM site for Ohio Medicaid

Management Responsibilities

• Directly supervise Departmental personnel         
• Complete the hiring process per policy
• Schedule/provide applicable training per department and Hospital specifications
• Monitor Departmental in-service/educational requirements
• Provide HR with in-service/educational requirements
• Adhere to the licensure/certification/registration policy
• Monitor employee completion of Hospital/Departmental orientation
• Follow the Hospital employee discipline policy
• Submit all employee payroll forms to payroll/HR as needed
• Attend all meetings in which assigned
• Knowledge of the Hospital/Departmental computer systems and able to train others on the system (s)
• Promotes teamwork to increase engagement of staff
• Delegates tasks to promote effective time management
• Networks to increase professional growth  
• Manages conflict to increase employee satisfaction
• Develops/updates departmental strategic plan                                      
• Recognizes the need to change and accepts it
• Actively seeks ways to reduce cost and conserve resources to approve efficiency
• Recognizes and rewards employee competence
• Performs annual evaluations/competencies within time frame set out in Hospital policy
• Motivates and supports staff
• Able to communicate clear performance expectations
• Demonstrates commitment to Hospital’s mission and values

Education and/or Experience                                   

Bachelor’s degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.