Clinic Administrator Coordinator

Job Description

To ensure good business practices for the organization and to provide safe, high quality patient care. The Clinic Coordinator must be fully engaged in the unique environment and clientele of the healthcare setting, as well as interacting with clinicians and complying with governmental regulations.

Essential Duties and Responsibilities:

• Responsible for the financial performance of the revenue cycle
• Run all reports for offsite productivity (by clinic)- such as Total Collections, Net collection ratio, days in A/R
• Full analysis of aged A/R, e
• Evaluate rates vs. reimbursements,
• Ensure we are getting paid according to the rate letters

• Ensure Athena set-up and roles are correct in all locations
• Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
• Supervision of patient scheduling, registration, medical records, copay collection
• Coordination of the day to day operations of the practice
• Promoting excellent customer service by all level of the staff
• Develops, implements, and maintains office policies and procedures
• Interviews, hires, and trains a productive medical office team when directed to do so by Practice Manager
• Conducts performance reviews
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state and local regulations
• Coordinates staff meeting for administrative and clinical staff
• Coordinates logistics for internal and external meetings and conferences
• Ensures staffing is appropriate for day to day operations.
• Assist in special projects
• Assist in recruiting measures
• Communicate clear performance expectations

Required Experience:

• Knowledge and experience in all aspects of billing.
• Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.
• Human resources experience in hiring, supervision, and performance reviews
• Knowledge of HIPAA and labor law
• Strong customer service skills
• Skill in writing policies and procedures
• Skill in using healthcare software and computer systems
• Knowledge of maintaining supplies and equipment for the medical setting.
• Professional communication and presentation skills, including face to face, email, telephone, and video conference.
• Knowledge of continuous process improvement concepts and practices
• Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.

Education and/or Experience:

Previous experience in a medical office required.   Certified Medical Assistant, Associates degree or higher in Business Administration or Health Care Administration required.  Bachelor’s Degree preferred. 

Certificates, Licenses, Registrations: Current BLS certification required.