Clerk

Summary: Performs clerical duties such as the registration and scheduling of rehabilitation patients.  Requisitions and stocks supplies.  Assist patients and visitors in the fitness center as needed.

Essential Duties and Responsibilities include the following; other duties may be assigned.

• Schedules all Rehab patients
• Obtains signatures on various forms
• Collects co-payments
• Requisitions and stocks supplies
• Performs typing, filing and copying activities
• Cleans office machines
• Obtains specific information from patient or significant other such as age and insurance coverage for Rehab patients
• Obtains signed statement form patient to protect Hospital’s interest
• Uses ICD-10# codes for all Rehab outpatient diagnoses
• Calls physician offices for order or diagnosis verification
• Explains hospital regulations such as Rehab hours, payment of accounts, and schedules of charges
• Gives general information about patient services and community fitness
• Reviews patient rights and responsibilities
• Verification of advance directives
• Reviews how to report patient complaints, concerns and compliments
• Creates monthly statistical reports for Rehab and Fitness Center
• Collects payment for the fitness center members monthly payments

Supervisory Responsibilities                                                    

This job has no supervisory responsibilities.

Competencies                                                

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication

Writes clearly and informatively.

Summary: Performs clerical duties such as the registration and scheduling of rehabilitation patients.  Requisitions and stocks supplies.  Assist patients and visitors in the fitness center as needed.

Essential Duties and Responsibilities include the following; other duties may be assigned.

• Schedules all Rehab patients
• Obtains signatures on various forms
• Collects co-payments
• Requisitions and stocks supplies
• Performs typing, filing and copying activities
• Cleans office machines
• Obtains specific information from patient or significant other such as age and insurance coverage for Rehab patients
• Obtains signed statement form patient to protect Hospital’s interest
• Uses ICD-10# codes for all Rehab outpatient diagnoses
• Calls physician offices for order or diagnosis verification
• Explains hospital regulations such as Rehab hours, payment of accounts, and schedules of charges
• Gives general information about patient services and community fitness
• Reviews patient rights and responsibilities
• Verification of advance directives
• Reviews how to report patient complaints, concerns and compliments
• Creates monthly statistical reports for Rehab and Fitness Center
• Collects payment for the fitness center members monthly payments

Supervisory Responsibilities                                                    

This job has no supervisory responsibilities.

Competencies                                                

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication

Writes clearly and informatively.